
Jessica T.Director of Sales Operations
The situation
Jessica had made £50M in savings and had a strong track record. She understood her performance data inside out.
The challenge was making sure the people listening could see the leadership behind the numbers.
What the coaching addressed
- Building a narrative around the decisions, the people and the thinking behind the results
- Rehearsing out loud and testing what actually landed
- Moving the story from reporting numbers to leading with the thinking behind them
“I knew the numbers inside out. Richard helped me make sure people could see the leadership behind them.”Jessica T., Director of Sales Operations
The outcome
Her leadership became visible, not just her content. She was invited to speak at a TEDx event on leading through change, and her promotion followed.
Shared with Jessica’s permission. One person’s story, not a promise of the same result.







